• We strive to understand and anticipate customer needs and exceed their expectations.
• We are committed to offer innovative and value added solutions to our customers.
• We always ask “How can we serve our customers best"?
QUALITY
• We nurture Quality as an attitude at AROHI.
• We are quality driven and apply a “Quality Minded Approach To Everything We Do.”
• We are passionate about Quality and its continuous improvement through teamwork.
ENCOURAGE CREATIVITY & INNOVATION
• We always demonstrate new creative ideas.
• We aggressively pursue new business, and determined to add value for our customers with ingenuity, have a determination and a positive approach to every task, have a ‘can-do’ spirit, and a restless determination to continually improve and excel.
• We utilize our ability to combine strength with speed in responding enthusiastically to every new opportunity and every new challenge.
• We encourage and inspire learning amongst our people.
RESPECT FOR INDIVIDUAL
• We passionately believe that people are the most valued assets of our company, and that they are essential participants with a shared responsibility in fulfilling our mission.
• We trust, inspire, and empower our people to set and achieve high expectations, standards and challenging goals.
• We treat all people with dignity and courtesy.
• We strive to support mutually beneficial and enduring relationships with our customers.
RESPECT FOR WORK PLACE ETHICS
• We work smartly with passion, integrity, conviction and commitment.
• We work in teams with a shared purpose and value individual ability and diversity as essential to promote harmony and open communication. Each of us succeeds individually ... when we, as a team, achieve success.
• We respect and adhere to company policies, systems and procedures.
• We will be well-informed and respect the regulations, rules, and compliance issues that apply to our businesses in the country.
• We respect the values and cultures of the communities in which we operate.
QUALITY POLICY
Quality is important to our business because we value our customers.
We follow the principle of “Quality is not an accident. It is the result of strong determination and hard work.”
We strive to provide our customers with products and services which meet and even exceed their expectations.
We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
1. Regular gathering and monitoring of customer feedback
2. A customer complaints procedure
3. Selection and performance monitoring of suppliers against set criteria
4. Training and Development for our employees
5. Regular audit of our internal processes
6. Measurable quality objectives which reflect our business aims
7. Management reviews of audit results, customer feedback and complaints.
We give Quality high priority to ensure market competitiveness and to enable supply of cost effective ELEVATORS/ESCALATORS and solutions to our customers.
This shall be reflected by our actions and services to our internal & external customers.
For this, we shall create an environment to encourage all our employees, customers and suppliers to prevent defects and strive for excellence.
SAFETY POLICY
We are committed to Safety & Health of our employees and concerned persons who may be affected by its operation.
To achieve this commitment, it is our policy to:
• Integrate Safety & Health measures in all our activities.
• Comply with all applicable legal and other requirements to which the Organization subscribes.
• Promote Safety & Health awareness amongst employees, suppliers and contractors, customers.
• Continually improve the Safety performance through precautions besides participation and training of all employees.
The Safety policy shall be communicated to all employees.
